Welcome to Essency's Troubleshooting tool.
To allow your Essency Water Heater to last longer, please take the time to navigate through our flowcharts to find where your issue is coming from. Make sure your water heater is in the latest software version to fully take advantage of this tool.
This tool aims to guide you as far as possible to replace the faulty component. Some new alarms may appear during troubleshooting due to the procedure followed which is perfectly normal.
Clearing Alarm Codes
Only alarms not active anymore can be cleared.
A red banner at the top without a red key means an alarm can be cleared.
To clear an alarm:
- Short-press the central button
- After the alarm code shows, long-press the central button
A red key with the red banner at the top means an alarm is active and cannot be cleared.
