What do I need to know about installation and maintenance of the EXR?
Installers Help Center
This is your resource center for detailed information that will help you get up to speed on the details of installing and supporting the EXR. Once you’ve become an installer, we have more detailed information that will support maintenance and repair activities.
Installation Information
Essency EXR Product Line Documents
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EXR Specification Sheet
Download PDFThe Specification Sheet provides needed specification for square footage and height requirements.
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EXR-D Specification Sheet
Download PDFThe Specification Sheet provides needed specification for square footage and height requirements.
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Owner's Manual
Download PDFReview the Owner’s Manual for warranty and details about the product’s function.
Become An Essency Pro League Installer
Essency Pro League
- Apply:
Fill out our quick Pro League application form below. We’ll verify your company information and service area. - Get Trained:
Join an in-person or virtual Essency EXR training session. Our team will walk you through install, setup, maintenance, and selling points so you’re confident on day one. - Be Featured:
We’ll add your company to our Contractor Directory so homeowners in your area can find you directly. - Grow with Us:
Move up the Pro League tiers by installing & registering units. We’ll keep you up to speed with product updates, sales opportunities, and ongoing support — so you can focus on building your business.
Partner With Us
Essency Pro League
Built for Pros, Backed by Pros
Essency isn’t just about smarter water heating, it’s about smarter partnerships. The Essency Pro League is our way of giving contractors the tools, training, and exposure they need to win more business and keep customers happy.
When you join the Pro League, you’re not just installing the EXR. You’re joining a network of trusted professionals backed by Essency’s innovation, support, and national marketing presence.
- Exclusive TrainingGet hands-on knowledge of the Essency EXR, installation best practices, and troubleshooting tips.
- Priority SupportDirect access to Essency’s U.S.-based technical team.
- More LeadsYour business gets added to ServiceWhale, a platform connecting you with homeowners actively looking for Essency installs.
- Marketing PowerUse Essency’s branded materials, homeowner education tools, and recognition as a Pro League Installer.
Apply to join!
Fill out the form below and our team will contact you within 24 hours.
Tools and videos to help with pairing and set-up.
Essency Set-up and Tools
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Touch Screen Simulator
Launch SimulatorTry out the different controls that offer various modes of operation. Giving you added service performance with your customers.
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Wifi Pairing: iOS
Watch VideoIt’s easy to connect your Essency to wifi with your Apple device for added capabilities
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Wifi Pairing: Android
Watch VideoIt’s easy to connect your Essency to wifi with your Android device for added capabilities.
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Troubleshooting Guide
Read GuideFlowcharts to help fix the problem when your unit is displaying an alarm code.
When You Need More
We have more resources available when you become a Pro League member and need further information, including repair kits, repair kit tutorials, step by step “How to Install an Essency” tutorial and other supportive assets.