How do I use my Essency EXR water heater?

Congratulations! You’ve made the switch to Essency. Below are tools to help you get the most out of your new hot water investment. The first step in taking control is downloading the MyEssency mobile application and connecting to your unit by following our quick pairing tutorial. Hot water is now in the palm of your hand!
Download App (iOS) Download App (Android)

Essency Set-up and Tools

Tools and videos to help with pairing and set-up.

Touch Screen Simulator

Try out the different controls that offer various modes of operation. Giving you added service performance with your customers.

Wifi Pairing: iOS

It’s easy to connect your Essency to wifi with your Apple device for added capabilities.

troubleshooting guide

Troubleshooting Guide

Flowcharts to help fix the problem when your unit is displaying an alarm code.

Wifi Pairing: Android

It’s easy to connect your Essency to wifi with your Android device for added capabilities.

Owner FAQ

The serial number is located on the identification label on top of the water heater.

You can easily download our app from the Google App Store or Apple App Store.

Just scan the QR code located on the identification label on top of your water heater and follow the simple instructions.

We’re constantly seeking to improve our products for you. So occasional software updates may be provided to address cybersecurity issues, fix bugs, improve features or add new functions. Once your Essency water heater is connected to the internet, any upgrades will be downloaded and installed automatically. You’ll be notified, via our app, once a new version has been installed.

How do I use my Essency EXR water heater?

The Essency EXR packs in so many features, we don’t have time to go over them all here. Be sure to bookmark the EXR info page from and read through the full potential of on-demand water.

One more thing — you’ve invested in one of the most reliable and durable water heaters on the market, but we still don’t leave anything to chance. Register your unit to take advantage of our industry-leading 20-year warranty!

Owners Manual

  • Smart Heating Mode:

    This is the default mode of the EXR. Smart Heating Mode keeps the environment in mind as it optimizes operations to consume the least possible energy while supplying you with plenty of hot water. Smart Mode is the recommended mode for families of 4-5 people with average water usage and allows for an impressive FHR of up to 80 gallons.

  • Heat+ Mode:

    The Heat+ Mode unleashes the full performance of your water heater, allowing it to produce a maximum amount of hot water. This makes it perfect when you’re experiencing a large amount of water usage. In Heat+ mode the EXR delivers, in the same conditions as the FHR test, a massive 100 gallons of hot water.

  • Boost:

    Boost:

    This function is useful when you temporarily need an increase in hot water available for use.

  • Vacation:

    Vacation:

    The Vacation function keeps the tank at a lower temperature while you’re away to save energy costs, while still keeping the tank from freezing.

  • Water Saver:

    Water Saver:

    This helpful function is intended to limit the time spent in the shower by overly indulgent users. So if your teen is taking too long, just activate Water Saver to gradually lower the temperature over one minute.