What do I need to know about installation and maintenance of the EXR?

Consider this your resource center for detailed information that will help you get up to speed on the details of installing and supporting the EXR. Once you’ve become an installer, we have more detailed information that will support maintenance and repair activities.
Become an installer

Everything You Need To Be An Installer

Below you will find all the information and resources you need to be an Essency installer. If you are looking for product information, please visit our dedicated Professionals page.

Installation Information

Essency EXR Product Line Documents

  • EXR Specification Sheet

    EXR Specification Sheet

    The Specification Sheet provides needed specification for square footage and height  requirements.

  • EXR-D Specification Sheet

    EXR-D Specification Sheet

    The Specification Sheet provides needed specification for square footage and height requirements.

  • Owner's Manual

    Owner's Manual

    Review the Owner’s Manual for warranty and details about the product’s function.

Essency Set-up and Tools

Tools and videos to help with pairing and set-up.

Touch Screen Simulator

Try out the different controls that offer various modes of operation. Giving you added service performance with your customers.

Wifi Pairing: iOS

It’s easy to connect your Essency to wifi with your Apple device for added capabilities.

troubleshooting guide

Troubleshooting Guide

Flowcharts to help fix the problem when your unit is displaying an alarm code.

Wifi Pairing: Android

It’s easy to connect your Essency to wifi with your Android device for added capabilities.

When You Need More

We have more resources available when you become a Pro League member and need further information, including repair kits, repair kit tutorials, step by step “How to Install an Essency” tutorial and other supportive assets.

Already registered? Go to the Installer Help Center.

To Become An Essency Pro League Installer:

  1. Apply:
    Fill out our quick Pro League application form below. We’ll verify your company information and service area.
  2. Get Trained:
    Join an in-person or virtual Essency EXR training session. Our team will walk you through install, setup, maintenance, and selling points so you’re confident on day one.
  3. Be Featured:
    We’ll add your company to our Contractor Directory so homeowners in your area can find you directly.
  4. Grow with Us:
    Move up the Pro League tiers by installing & registering units. We’ll keep you up to speed with product updates, sales opportunities, and ongoing support — so you can focus on building your business.